When will my order arrive?

When you place your order you’ll be given an estimated delivery time and date depending on the delivery address and availability of your goods. We work extremely hard to ensure your goods arrive as quickly as possible, but sometimes there may be delays out of our control because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as possible and you can always contact customer services for an update on your order.

I haven’t received my order?

Some orders may take longer to receive depending on where our suppliers are based, availability of stock or whether you have ordered a bespoke or tailored item. Estimated delivery dates are clearly stated in your order confirmation email so please check that before contacting customer services. If you haven’t received your order by the estimated delivery date, please contact customer services who will deal with the matter promptly.

How can I track my order?

If your item has been sent via a tracking service you will be able to track your item by following the link within the confirmation of shipping email sent by our dispatch team. If your item has been sent by standard delivery you may contact customer services who will be able to advise you on the status of your order.

I'm missing an item from my order.

Your items may have been sent in separate packages so please check your emails for confirmation of this and allow the required time for each package to be delivered. If you are concerned that parts of your order have gone astray please contact customer services who will be able to help you.

I've received a faulty item.

Beau Grooms quality checks every item personally before being sent out to eliminate the risk of customers receiving faulty items. However, if you are unhappy with your product please contact the customer services team as soon as possible.

I’ve received an incorrect item.

Maybe Beau was having an ‘off day’, which would be extremely rare, however in the event you do receive an incorrect item please contact customer services who will advise you of the best way to return the item and organise a refund. Refunds are paid in full once the item is returned back to us in its original condition.

Can I amend my order after I've placed it?

Its quite rare that orders can be amended after you’ve placed it, mostly as we aim to process your order as quickly as possible. However, there are occasions where orders can be amended and our customer care team will be pleased to advise you so. Changes to payment methods can’t be amended after processing.

I want to cancel my order.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (UK) your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. You should get a refund within 14 days of either Beau Grooms getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Can I have items sent to someone as a gift?

Beau loves a good gift, especially if its one of our own! If you are buying an item for someone as a gift, please ensure this is stated clearly within your order information, including the delivery address, or by contacting customer services within 24 hours of placing the order so Beau can add a special touch for the intended recipient.

When will my card be charged?

If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful. If your card is not authorised payment will not be taken, and we’ll email to let you know your bank or card issuer wouldn’t authorise the payment. Please remember that even if a payment isn’t authorised, it may look like we have still taken the money as some card issuers may still reserve the money for a short period of time.

Can I return an item for an exchange instead of a refund?

Yes absolutely, if you are looking to exchange an item please contact our customer services team who will advise you on how to proceed. Please note that our Returns Policy terms and conditions apply to all exchanges so please check these to ensure you are eligible before requesting an exchange.

Delivery charges.

We deliver to most countries around the world and align our delivery charges with those of Royal Mail and other couriers. If your order is travelling further than the EU you may need to pay customs or import duties. These charges are out of our control and as such we cannot be held responsible for them.Customs policies vary widely from country to country so if you’d like more information you will need to contact your local customs office. Customs can also delay the delivery of orders which again Beau Grooms can not be held responsible for.

I have a complaint or need to speak to someone.

Beau Grooms works extremely hard to ensure a trouble free transaction for all customers, however in the unlikely event things do go wrong and you may want to get in touch with us. If that happens, please contact our customer services team who will work to resolve your complaint or query as quickly as possible.

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