Beau wants you to be happy, his sole purpose is to ensure that grooms receive the very best service and quality garments in preparation for their big day. If you are not happy this makes Beau very sad, however he will be more than happy to issue you a full refund on returns under the following conditions;
– You can return any item for a refund within 28 days of receiving your order.
– All goods will be inspected on return.
– All goods must be returned unworn with all labels and tags left attached. If the item appears to have been worn, marked, damaged or scented, returns will not be accepted and a refund will not be issued.
– Footwear will only be accepted if returned to us unworn and in its original unmarked and undamaged box. If the item appears to have been worn, marked, damaged or scented, returns will not be accepted and a refund will not be issued.
– For health and hygiene reasons underwear can only be exchanged, returned or refunded if the original tags and packaging remains undamaged. You may try underwear on over your own clothing however if the item appears to have been worn, marked, damaged or scented, returns will not be accepted and a refund will not be issued.
– All tailored or personalised goods are non-returnable.
– If you are eligible, we can only process a refund onto the original card used to pay for the goods within 14 days of us receiving the goods. Customers in the EU will also have the cost of standard delivery refunded.
– If your goods have been refused a refund for any of the above reasons full proof can be provided by contacting customer services. Goods are your responsibility until they are received by us so please ensure they are packaged correctly to avoid any damages whilst in transit. We also ask that you get proof of postage to insure yourself against lost or missing items. If you would like any refused items returned to you you may be charged for postage.
Beau Grooms reserves the right to amend, remove or vary our services, policies and any part of the Website including our terms and conditions at any time.